Gift Registry Frequently Asked Questions

We suggest having your registry set up by the time you send out your invitations.

In fact, as a part of our service, we can provide you with cards to include with your invitations. Just let us know how many cards you require, and where you'd like us to post them, and we'll take care of it for you.

Remember, you're free to add and remove items as frequently as you like until your registry closes (as long as they haven't been purchased, of course) so there's no need for your first selections to be final!

Setting up a gift registry here at Peter's is free!

Registry cancellations close to your event, incur a late stage cancellation fee of $50.

When your guests purchase a gift from your registry, they'll be charged a flat rate handling fee per order to have their gift included with your bulk registry delivery. This charge includes gift wrapping and a card your guests can personalise. The handling fee ranges from $5 to $10 per order depending on the delivery address for the gift registry. Delivery to addresses in our designated Sydney Metro area do not incur a handling fee.

Guests who choose to send their gift separately to the main delivery will be charged postage, at our regular postage rates.

Yes - if one of your guests decides that they'd like to buy you an extra gift that's not on your registry, that's perfectly fine.

This can be done in-store, or by phone. However, if the gift a guest chooses isn't to your taste, you're able to exchange it or receive a store credit.

Your guests are able to view your registry online by clicking the “Gift Registry” option at the top of every page of our website.

Your guests will then be taken to our Gift Registry page, where they can enter the date of your event, as well as the last name of either of the registrants.

Yes, and they make selecting your gifts so easy! If you visit the Kensington store to set up your registry, just borrow one of our scanners and take a wander around the store.

When you see something you'd like to add to your registry, just scan the barcode of that product. Select as many products as you like, then bring the scanner back to us and we'll upload your selections to your registry.

Although most of the products we stock in our Kensington store are also available for purchase on our website, we have a greater range of items in-store than online. If possible, we recommend you visit our Kensington store to select your gifts in person.

Occasionally, in the time between you selecting your gifts and your event, we might run out of stock of a particular product you’ve added to your gift registry.

Your guests are still able to purchase out of stock products. When a guest purchases a product that we don't currently have in stock, we'll place an order with our supplier for that product. If we're unable to source an out of stock product in time for your event, we'll issue you with a Peter's of Kensington in-store credit or gift card, valid for 3 years, in place of that gift.

Yes, we accept purchases from all over the world, however, we deliver Gift Registries within Australia and New Zealand only.

We also offer multi-currency payments for orders.

No problems, it happens all the time.

If the date of your event is fast approaching, and there's an item from your registry you had your heart set on, but no-one's purchased it for you, just log on and buy it for yourself!

Want to go green?

An increasing number of registrants are electing to "go green" when they set up their gift registries. If you choose this option, your gifts will arrive with your guests’ card messages attached – you'll also receive a list of your gifts, and who purchased them for you. We include this with all gift registries.

Of course. We offer gift cards in any denomination.

However, please keep in mind that our Gift Cards are valid for 3 years – and we can't replace gift cards that have been lost or stolen.

When you set up your registry, you'll need to nominate a time and place you’d like your gifts delivered. We'll send all your gifts to you in the one bulk delivery on your confirmed delivery date

For a wedding registry, for instance, you might choose to have your gifts delivered when you return from your honeymoon.

If you live within our designated Sydney delivery area, we'll deliver your registry personally, in our Peter’s of Kensington delivery van. You’ll need to ensure there’s someone present at the address to which we’re delivering your gifts to sign for the delivery.

If you live outside our delivery area, your gifts will be dispatched via Australia Post’s eParcel service or New Zealand Post’s courier service, on the date confirmed when you set up your registry. Please keep in mind that, once dispatched, your gifts will take a few days to reach you. Once again, someone will need to be present at the delivery address to sign for your goods upon their arrival - otherwise your gifts will be taken to your nearest Post Office for you to collect later.

Unfortunately, neither Australia Post nor New Zealand Post is able to redeliver your gifts if you've missed your original delivery.

For New Zealand deliveries any import charges issued by the New Zealand government are payable by the recipient of the order. The recipient may need to pay these charges before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be reimbursed by Peter's of Kensington. For more details on New Zealand Customs.

Yes.

All deliveries outside Sydney Metro are delivered via Australia Post's eParcel service.

Yes, your goods will be delivered by New Zealand Post's courier service.

Any import charges issued by the New Zealand government are payable by the recipient of the order. The recipient may need to pay these charges before they can take delivery of the order. Any fees or duties are the responsibility of the recipient and cannot be reimbursed by Peter's of Kensington.

For more details on New Zealand Customs.

For our complete returns policy, or any details about returns and exchanges, please see our Returns page or call the Peter's of Kensington Gift Registry Department on (02) 9662 7373.

Although we’ll professionally package all your gifts to prevent any breakages, occasionally accidents do happen. We strongly recommend you thoroughly check all your gifts as soon as they’re delivered, and contact us within two days if any issues arise.

Warranty on your gifts starts from the date we dispatch your delivery.

Keep your registry delivery list safe – it acts as a proof of purchase in case anything goes wrong with any of your gifts in the future and you need to make a warranty claim.