CHANGE OF MIND

If you have changed your mind about a purchase, Peter’s of Kensington will offer a gift card, exchange, store credit or refund at our discretion, to the amount of the item(s) at the time of said purchase, provided that:

• Items are returned within thirty (30) days of the time of receipt of goods;
• You have proof of purchase; and
• Items are in original, unopened and undamaged packaging.

FAULTY, DAMAGED OR INCORRECTLY SHIPPED ITEMS

If in the unfortunate event your item arrives faulty, damaged or incorrectly shipped, please contact our customer service team on (02) 9662 1099 or alternatively email enquiries@pok.com.au within thirty (30) days of receipt of goods. Should your item be deemed faulty, damaged or incorrectly shipped, Peter's of Kensington will provide a gift card, exchange, store credit or refund. Refunds will be processed according to your original method of payment.

If you believe your item is faulty after the 30 day time criteria, Peter's of Kensington may require you to send the item back at your expense for assessment.